By assessing the service data, the clinics gained a clearer understanding of patient needs.
They found that of the two clinics, the clinic that offered more brief treatments (16- to 32-minute sessions) had better appointment attendance the other clinic, which offered more brief interventions (5- to 15-minute sessions). Based on this data, the program will use the brief treatment model moving forward. This activity is also billable, while brief interventions are not.
